Support

Returns & Complaints

Here you will find all the important information about returns – simple & transparent.

Here's how your return works

Step 1

Report cancellation

Send us a message with your order number within 14 days.

Step 2

Returning goods

Send the items to the return address within 14 days of cancellation.

Step 3

Test

Upon receipt, we will check the return (unworn & undamaged).

Step 4

refund

The refund will be issued within 14 days at the latest.

How do I register a return?

Write to us via the contact form (preferably with your order number) – we will help you immediately.

Who pays for return shipping?

The buyer bears the return shipping costs unless otherwise agreed.

When will I get my money back?

No later than 14 days after we have received your cancellation (or after receipt of goods, if applicable).

What is a complaint?

If something is damaged or has been delivered incorrectly, please contact us immediately – we will find a quick solution.

Can I return an opened Mystery Box?

Yes, as long as the item is unworn, clean and undamaged.

Any questions or to report a return?

Just write to us – we'll help you quickly.