Shipping policy

Shipping Terms

Shipping Area

We currently ship our products within Germany and to selected countries in the European Union.

These include in particular countries using the euro, such as:
Austria, the Netherlands, Belgium, France, Spain, Italy, and other EU member states.


Shipping Costs

  • Germany: free shipping

  • EU countries: shipping costs are calculated automatically at checkout depending on the destination country


Processing Time

Orders are usually within 1–3 business days processed after receipt of payment and handed over to our shipping service provider.

Please note that no processing or handover takes place on weekends or public holidays.


Delivery Time

After handover to the shipping service provider, the estimated delivery time is:

  • Germany: usually 2–5 business days

  • EU countries: usually 3–10 business days (depending on the destination country)


Shipping Service Provider

Shipping is carried out by Hermes or an equivalent shipping service provider.

As soon as your order has been shipped, you will receive a shipping confirmation by email.


Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at:

info@mysterychamps.de

We will take care of a solution as quickly as possible.