Step 1
Report cancellation
Send us a message with your order number within 14 days.
Support
Returns & Complaints
Here you will find all important information about returns, free exchanges and complaints – simple and transparent.
Here's how your return works
Step 2
Return or exchange
For standard returns, you are responsible for return shipping costs. Please contact us in advance for a free exchange.
Step 3
Test
Upon receipt, we will inspect the return. The items must be clean, unworn, and undamaged.
Step 4
refund
Upon receipt and inspection, we refund the amount using the original payment method or send the requested exchange.
Frequently Asked Questions
How do I register a return?
Write to us via the contact form or by email, and please include your order number.
For a free exchange, you must contact us before returning your item so we can send you a free return shipping label.
Who pays for return shipping?
For a standard order cancellation, you are responsible for the direct return shipping costs.
For a free exchange, we will provide you with a free return shipping label after you have contacted us. For a valid complaint, we will also cover the return shipping costs.
When will I get my money back?
No later than 14 days after we have received your cancellation (or after receipt of goods, if applicable).
What is a complaint?
If something is damaged or has been delivered incorrectly, please contact us immediately – we will find a quick solution.
Can I return an opened Mystery Box?
Yes, as long as the item is unworn, clean and undamaged.
Any questions or to report a return?
Just write to us – we'll help you quickly.