Step 1
Report cancellation
Send us a message with your order number within 14 days.
Support
Returns & Complaints
Here you will find all the important information about returns – simple & transparent.
Here's how your return works
Step 2
Returning goods
Send the items to the return address within 14 days of cancellation.
Step 3
Test
Upon receipt, we will check the return (unworn & undamaged).
Step 4
refund
Refunds will be processed no later than 14 days after we receive your cancellation notice. However, we may withhold the refund until the returned goods are received or until we have proof of the return.
Frequently Asked Questions
How do I register a return?
Write to us via the contact form (preferably with your order number) – we will help you immediately.
Who pays for return shipping?
The buyer bears the return shipping costs unless otherwise agreed.
When will I get my money back?
No later than 14 days after we have received your cancellation (or after receipt of goods, if applicable).
What is a complaint?
If something is damaged or has been delivered incorrectly, please contact us immediately – we will find a quick solution.
Can I return an opened Mystery Box?
Yes, as long as the item is unworn, clean and undamaged.
Any questions or to report a return?
Just write to us – we'll help you quickly.